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CAPY AND HANGUL · SUPPORT

Capy and Hangul Support

Find help with learning, app issues, purchases, and privacy.

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Questions from parents

How is this different from Capy and ABC?

Capy and ABC teaches the English alphabet. Capy and Hangul is a separate app for learning Korean letters, with Hangul consonants, vowels, and letter tracing alongside a capybara friend.

When can I download it?

We are preparing for launch. Official download links will be added to this page when the App Store and Google Play listings are available.

Does it work without the internet?

Core Hangul learning works offline after installation. App downloads, updates, in-app purchases, and purchase restoration require an internet connection.

Are there ads or an account to create?

No account is required, and the app does not use advertising or analytics SDKs. Progress and settings are stored on your device. See the Privacy Policy for details about purchase-related data processing.

Why is there no sound?

Check the device's media volume and silent mode. Check whether audio is being sent to Bluetooth headphones or a speaker, then reopen the app.

The app freezes or will not open. What can I do?

Fully close and reopen the app, then restart the device. If the problem continues, email us with your device model, operating system, app version, and the screen where it happens. Reinstalling may remove learning progress stored on the device.

How can I restore a purchase?

Sign in with the same store account used for the purchase and use purchase restoration in the app's settings. An internet connection is required. Purchases may not transfer between different stores. If you still need help, send the order number, but never send card details or passwords.

Will my progress move to a new device?

Learning progress and settings are stored on the current device. The app does not provide account-based syncing, and progress may not remain after deleting the app or changing devices.

Email support

Tell us about a problem or a feature you would like to see. We welcome feedback from parents and guardians.

Please include the following details

  • App name: Capy and Hangul
  • Device model and operating system version
  • App version and a description of the problem
  • A screenshot with personal information removed, if helpful

Please do not send a child's name or photo, account passwords, or payment card details. Share only the information needed to handle your request.

contact@sanyanggae.com ↗