Capy TokTok ABC Customer Support
If you have any questions or experience any inconvenience while using our app, please reach out anytime.
Frequently Asked Questions (FAQ)
Q.The in-app purchase was completed, but features are still locked.
Go to the settings menu in the app and tap the 'Restore Purchase' button to restore your access. Your payment details are safely secured via Apple App Store or Google Play Store. (Note: Restoration is only possible when using the same store and the same account used for the original purchase. Purchases cannot be synced if the store or account is different.)
Q.Will my data be saved if I change my device?
To protect children's privacy, Capy TokTok ABC does not require registration and does not upload data to servers. Therefore, changing devices or deleting the app will delete local progress. In-app purchases can be restored at any time via 'Restore Purchase'.
Q.Are there any ads or harmful content for children?
Capy TokTok ABC is an educational sensory app for kids and does not contain any banner or pop-up ads, ensuring a completely safe play environment.
Q.Does the app work offline without internet (cars, airplanes)?
Yes! Capy TokTok ABC is 100% offline-ready. Once downloaded, children can play anywhere without using any mobile data or Wi-Fi.
Email Inquiry
If your question is not resolved by the FAQ, please send us an email. We will respond as quickly as possible.
Email: contact@sanyanggae.com